Master of Science in Service Management and Design

University of Warwick

UK,England

 0 Shortlist

12 Months

Duration

CAD 29,950/year

Tuition Fee

CAD 0 FREE

Application Fee

Apply Date

UK, England

Type: University

Location Type: Semi-Urban

Founded: 1965

Total Students: 29,534 +

Campus Detail

Main Campus Address

Coventry CV4 7AL, United Kingdom

Master of Science in Service Management and Design

Program Overview

In today’s complex business environment, where so much of global GDP is now service-related, service science is a crucial area in which businesses must increase expertise in order to stay ahead.  

During the course, you will consider the complexity of services that bring together people, organisations, technologies and information, in order to deliver value for the customer. You will learn the tools and techniques to design the systems needed to work with your customer, and ensure the best outcomes are achieved. You will learn to structure a service organisation, and will look at excellence in service from a variety of international sector perspectives.  

This course will review operationally how you go about using techniques to design service experience, lead change, and drive business transformation. It will show you how you go about building reputation, relationships, and brand with your customer. It will help you make sense of big data, and the use of technology to effectively support service delivery.

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