Associate in Applied Science - Customer Service Representative
Spokane Community College
USA,Washington
0 Shortlist
24 Months
Duration
CAD 21,685/year
Tuition Fee
CAD 100 FREE
Application Fee
Apply Date
USA, Washington
Type: College
Location Type: Semi-Urban
Founded: 1963
Total Students: 0 +
Campus Detail
Main Campus Address
1810 N Greene St, Spokane, WA 99217, United States
Associate in Applied Science - Customer Service Representative
Program Overview
The Customer Service degree is a two-year professional program. The Customer Service Representative program provides the business background and human relations skills needed to work successfully with clients and customers. Students may participate in online or on-ground classes. This degree prepares students for jobs as customer service representatives. An associate degree in customer service introduces students to techniques used to deliver quality customer service care. Students develop their communication, marketing, personnel supervision, and customer relations skills. Subjects taught during a customer service training program are a combination of business and customer service specific courses. These individuals are the face of the company and are the ones who deal with customers in a friendly and courteous manner. Customer service professionals are required to interact with customers before, during, and after the sale has been made as well. Customer service training program graduates will also have a better chance of reaching the supervisory or management levels in this field.
College credit toward degree completion may be earned by articulating from a high school business program, by prior learning assessment, or by completing comprehensive tests administered by the Business Technology Department.
Learning Outcomes
- Use positive human relations skills to successfully deal directly with customers personally or by telephone.
- Appreciate the importance of customer service and its direct relationship to the success of a company.
- Perform a variety of routine clerical duties which may include making photocopies and sorting mail.
- Use current office equipment and office-related software.
- Demonstrate proficiency in Microsoft Word (expert level) and at the specialist level of Access, Excel, PowerPoint, and Outlook.
- Apply knowledge of grammar and punctuation skills.
Application Fee
Application Fee: CAD 100 FREE Tuition Fee
CAD 21,685 per year
*Note: The fee is approximate and is subject to change
Living Cost in Spokane Community College
CAD 0 per year
*Note: The fee is approximate and is subject to change
The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.
Funding
Check program website for more information about funding options.
