Certificate in Client Service and Support

New Brunswick Community College - Moncton Campus

Canada,New Brunswick

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12 Months

Duration

CAD 11,068/year

Tuition Fee

CAD 100

Application Fee

Apply Date

Canada, New Brunswick

Type: College

Location Type: Urban

Founded: 1974

Total Students: 14,000 +

Campus Detail

Main Campus Address

1234 Mountain Road, Moncton, New Brunswick, CA

Certificate in Client Service and Support

Program Overview

The Client Service and Sales program appeals to those seeking a career in client service industries. With a focus on contact centres, students learn the cornerstone skills of customer service, communication, and sales techniques to build relationships with clients. Throughout this program, students acquire the interpersonal skills and best practices to build performance excellence and increase productivity. The program enables students to confidently interact with a team and identify one’s immediate and long-term impact as a business asset within various sectors (e.g., finance, insurance, telecommunications, and hospitality).  Students are introduced to supervisory skills and managerial principles to better prepare them for leadership opportunities. Emphasis is placed on developing and enhancing the required verbal and written communication skills to confidently engage clients, interact with internal and external stakeholders, and provide quality customer service.
 
The Client Service and Sales program may be delivered through a combination of in-class and on-line instruction. Simulations and real-life examples may be used to support hands-on communication, sales, and keyboarding practice during the learning of "talk-tech-type" engagement with clients. Students develop the necessary technical skills to perform in a multi-faceted and fast-paced contact centre environment. Opportunities to visit a contact centre highlight industry’s commitment to this training and give a first-hand look at career possibilities.
 
A workplace experience at the end of the program provides students with exposure to a contact centre facility during which they learn about the operations of a contact centre, observe client service representatives in action, and relate their experience to their newly acquired knowledge and skills.  This experience also provides students with networking and relationship-building opportunities.

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Certificate in Client Service and Sales

 Program Level: UG Certificate / Diploma
 Duration: 12 months
 Tuition Fee: CAD 11,068

 Application Fee: CAD 100

English Requirement: IELTS TOEFL PTE DUOLINGO 

Work Permit: