Graduate Certificate in Spa and Wellness Operations Management

Algonquin College - Ottawa Campus

Canada,Ontario

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12 Months

Duration

CAD 12,100/year

Tuition Fee

CAD 95

Application Fee

Apply Date

Canada, Ontario

Type: College

Location Type: Urban

Founded: 1967

Total Students: 21,059 +

Int. Students: 1,300 +

Campus Detail

Main Campus Address

1385 Woodroffe Ave, Nepean, ON K2G 1V8, Canada

Graduate Certificate in Spa and Wellness Operations Management

Program Overview

In the one-year Spa and Wellness Operations Management Ontario College Graduate Certificate program, you learn the business management skills needed to become successful in the fast-growing wellness industry. Using a hybrid model learning, the program offers a work-friendly schedule to accommodate your needs.

Acquire the specialized skills required of a wellness manager, including customer relations and human resources, financial management, sales and marketing, and ethics and regulations.

Develop skills through hands-on learning during two field placements totalling 56 hours, where you gain the confidence and ability to educate and empower your clients and staff. Working alongside industry professionals, you interact with real clients and gain industry contacts.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

  • Adapt style, message, and tone of communication to interact effectively with a diverse wellness team, owners and customers.
  • Develop, implement, and evaluate a system to maintain consistent client expectations to provide exceptional customer service.
  • Create a situational proposal for a start-up wellness operation including interpretation and reporting of results.
  • Formulate marketing and sales plans for a wellness establishment using market research.
  • Develop comprehensive human resource skills and tools to recruit, develop, motivate, and retain employees.
  • Construct a set of spa and/or wellness service offerings and pricing strategies that reflect current and projected industry needs, to create a differential advantage.
  • Create, analyze, and interpret financial statements relative to a wellness facility, in order to maximize business potential.
  • Design and evaluate a plan for a spa and/or wellness facility layout that meets business needs and provides a suitable environment for customers and employees.
  • Use current technology and industry-standard software to support spa and wellness management.
  • Create, document and adhere to policies and practices in compliance with labour laws, safety standards, and applicable governmental regulations relevant to the operation of a spa and wellness facility.
  • Lead and supervise individuals and teams to meet business goals.
  • Keep current with local and global trends in the wellness industry to optimize products and services and respond to changing client needs, industry standards and regulations.
  • Establish and promote professional etiquette guidelines as they apply to a variety of circumstances and situations within the wellness industry.
  • Identify and apply discipline-specific practices that contribute to the local and global community through social responsibility, economic commitment and environmental stewardship.