Diploma in Hospitality - Hotel Operations Management

George Brown College - St. James Campus

Canada,Ontario

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24 Months

Duration

CAD 19,017/year

Tuition Fee

CAD 110 FREE

Application Fee

May 2025

Apply Date

Canada, Ontario

Type: College

Location Type: Urban

Founded: 1967

Total Students: 32,117 +

Int. Students: 4,900 +

Campus Detail

Main Campus Address

200 King St E, Toronto, ON M5A 3W8, Canada

Diploma in Hospitality - Hotel Operations Management

Program Overview

The two-year Hospitality – Hotel Operations Management (H133) diploma program prepares graduates for exciting careers in the hotel industry and other areas such as restaurants, convention centres, luxury retirement homes, entertainment complexes and more. You'll study in downtown Toronto, surrounded by leading hospitality organizations.

You will learn about current and best practices in the following areas:

  • front office
  • food and beverage
  • marketing and sales
  • conferences and event planning  
  • retirement homes
  • branded residences
  • country clubs

You will start building your professional network and resume by completing a 14-week work-integrated learning experience with your choice of a Canadian or international placement. And a hotel operations management simulation—part of a final capstone project—gives you the opportunity to show off your skills. Students can also participate in a European study tour, visiting top hotels.  

This program allows you to switch to any of our hospitality and tourism management diploma programs by your second year should your hospitality area of interest change. We know life can be full of unexpected events; should you not be able to complete your final year of study, our common first-year model makes you eligible to graduate with a one-year certificate in Hospitality Services (H101).

Your Field Education Options
As part of your fourth semester, you will complete a 14-week industry externship with your choice of a Canadian or international placement. This opportunity will enhance your knowledge with real-world experience and help you start building your network of contacts. The Hotel Operations Management program will make you the kind of multi-talented graduate the local and international hotel industry seeks in today’s competitive environment.

Students gain the skills required to be progressive leaders within the industry, enriching the experience of hotel guests. You will receive industry certifications in food safety, responsible alcohol beverage service and first aid (CPR).

Program Learning Outcomes
The graduate demonstrates the ability to:

  • Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs and contributing as a team member.
  • Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
  • Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
  • Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
  • Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
  • Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
  • Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
  • Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
  • Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.